More About Us
Jason Thomas, Founder & CEO, founded Jatag Solutions in 2008 as a hands-on IT service provider dedicated to delivering reliable, customer-focused technology solutions. With more than 30 years of experience supporting diverse environments—from manufacturing facilities and law firms to medical offices, Jason helps businesses harness the full potential of technology. Specializing in the Microsoft ecosystem, his expertise spans desktops, servers, and cloud solutions, supported by multiple professional certifications. Jason’s deep technical background is matched by his commitment to exceptional service, long-term partnerships, and advancing professionalism across the IT industry. He currently serves as Board Member and Treasurer of the National Society of IT Service Providers (NSITSP).
Matt Bertram received his bachelor's from Michigan State University. He is the founder of Forte Technology Group which provides creative technology solutions.
Randolph Carnegie has been fascinated by its use as a tool for increasing productivity since 1982, when the first IBM PC was installed in a Houston-based, Fortune 500 oil company. After spending countless hours experimenting and reading multiple boxes of manuals, he became the “de facto expert” on several software packages. Thirty-plus years and thousands of questions later, he still has not answered his last question. Since leaving the oil company, Randolph has been involved in the IT community as a consultant to numerous small businesses in Chicago, Houston, Miami, and Washington, DC. His emphasis has been and continues to be “Technology as a tool for business productivity.”
Doris Charewicz has a Bachelor of Science in Computer Science from Illinois Institute of Technology. Her early career was spent in the area of technical customer support. Before becoming an independent contractor, she was a Systems Engineer for Motorola, Four Phase, and Stratus Computers. She has provided computer support for small businesses including manufacturing facilities, auto repair facilities, bakeries, and daycare centers. Doris believes computers are a tool used by a business to accomplish their needs.
Hope Didier is a strategic business partner and dynamic human resources professional with a passion for helping people and improving workplace culture. At Jatag Solutions, she leverages her relationship-building and process-improvement skills to streamline billing operations and support organizational growth. Hope thrives on collaboration, clear communication, and creating practical solutions that balance business goals with employee wellbeing.
Kevin Dzitkowski is an IT Engineer at Jatag Solutions with a strong foundation in computer repair, diagnostics, and customer support. Before joining Jatag, he worked as an Advanced Repair Agent at Best Buy, where he specialized in resolving complex hardware and software issues and helping clients understand their technology in a clear, practical way. He is currently pursuing a degree in Computer Science at Lewis University, focusing on Python, C++, and artificial intelligence. Kevin enjoys working on personal coding projects and expanding his technical skills outside of work. His steady approach and problem solving mindset make him a reliable resource for clients who need fast and effective IT support.
Jason Jones has more than 30 years of IT experience across government, finance, healthcare, and manufacturing. He began as a desktop and network analyst with the U.S. EPA’s Criminal Intelligence Division, then built trading-focused infrastructures for brokerage and financial software firms, including order-management systems, colocation, redundancy, and market-data delivery. From 2008–2014, he consulted alongside Jatag Solutions founder Jason Thomas and later provided Level 3 network and IP support at Advocate Aurora Health with a strong focus on enterprise wireless. He’s known for logical, methodical troubleshooting and specializes in wireless/network infrastructure, servers, IP telephony, and systems integration.
Eric Morton is pursuing a bachelor’s degree in Cybersecurity at Purdue University, where he is now in his second year. His studies focus on protecting systems, networks, and data from emerging digital threats of growing importance in today’s interconnected world. Purdue’s renowned technical programs are providing Eric with a strong foundation in security principles, network defense, and risk management. Through coursework and hands-on experience, he is preparing for a successful career helping organizations safeguard their critical information assets.
Sarah Mueller is an IT Engineer at Jatag Solutions and holds a Bachelor of Science in Computer Science from the Illinois Institute of Technology (Class of 2024), where she concentrated on software engineering. Her academic background spans software design and operating systems. In her free time, Sarah enjoys exploring new ideas and different topics in the STEM fields. Before entering the IT field, Sarah gained over five years of experience in the service and retail industries—developing strong customer service, attention to detail, and problem-solving skills. She now combines her technical foundation with real-world service experience to deliver reliable, client-focused IT solutions.
Cheri Newey is a seasoned Operations Manager who drives organizational excellence through leadership, process improvement, and team development. She holds a Bachelor of Arts from Eastern Illinois University and has earned certifications in Mental Health First Aid, Diversity, Equity & Inclusion in the Workplace, Inclusive Leadership, and Project Management Foundations. At Jatag Solutions, Cheri leads initiatives that enhance efficiency and collaboration. Beyond work, she is deeply committed to youth leadership as the founding Scoutmaster of the first all-female troop in her area under the Boy Scouts of America, guiding many scouts toward earning the Eagle Scout rank.
Kurt Romano is an IT Engineer at Jatag Solutions, where he provides technical support and system maintenance across diverse client environments. Before joining Jatag, Kurt spent two years at Rush University Medical Center as a Field Technician on the Special Software Desktop Refresh Team. His experience in high-pressure settings—from active operating rooms to advanced research labs—sharpened his troubleshooting skills and reinforced his commitment to reliable, customer-focused service. Kurt holds the CompTIA A+ certification, underscoring his solid technical foundation and dedication to professional excellence in the IT field.
Gavin Thomas is an IT Engineer at Jatag Solutions and a key member of the company’s technician team. Known for his calm, methodical approach to troubleshooting, Gavin quickly isolates technical issues, identifies root causes, and implements lasting solutions. His strong technical skills are complemented by a proactive mindset—he documents recurring issues to prevent repeat problems, mentors junior technicians, and contributes to team-wide process improvements. Gavin’s dedication to precision, reliability, and client satisfaction makes him an invaluable part of the Jatag support team.
Craig Urban is a seasoned IT and infrastructure professional with more than 20 years of combined experience in infrastructure management, IT operations, and cybersecurity. His career blends hands-on technical expertise with strategic foresight—focused on safeguarding information assets and ensuring business continuity. Craig believes effective cybersecurity requires proactive defense, continuous learning, and strong collaboration across teams. He holds multiple industry certifications, including CISSP, CCSP, and CISM, and is recognized for building resilient, secure, and adaptable technology environments that align IT strategy with business goals.